We make every effort to ensure that the goods do not have any visible and disclosed defects. Exceptions may be made for products with an accurately described defect or deficiency offered as part of a sale.

In the case of hidden defects, the customer may file a complaint, in which he will specify his demands for bringing the goods into conformity with the contract (by free repair or replacement with a new one) or reducing the price or withdrawing from the contract.

The basis of the complaint may be a warranty or guarantee.

Warranty claim

The seller is liable to the buyer if the sold thing has a physical or legal defect. Detailed regulations on warranty are specified by the Civil Code. The basis for consideration of a complaint is to report it to the seller within the period specified by applicable law.

Guarantee claim

Information about the rules and the term of the applicable warranty is included in the warranty card attached to the product. If the warranty card is not attached to the purchased goods, please contact us to determine the terms of the warranty.

Claim notification:

Claims should be made by sending the product back with the claim document to the following address:

ul.Starzyńskiego 2a
05-090 Dawidy

You can also fill out the form available here and send it to the e-mail address: sklep@ekranowo.pl.

We respond to all complaints within 14 days of receipt.


When sending a defective product, be sure to include complete equipment, which is often necessary for service operations.

Also remember the proof of purchase (receipt or invoice), which will speed up the claim process.

Amicable settlement of disputes

The consumer can use amicable dispute resolution. This is an out-of-court procedure, which means that the resolution of the case is carried out without the involvement of a common court.


The competent entity to handle the dispute is:

Trade Inspection
Mazovian Provincial Inspector of Trade Inspection in Warsaw

Detailed information can be found at: https://www.uokik.gov.pl, under "Amicable settlement of consumer disputes".

Amicable proceedings are post-complaint proceedings. It takes place when, after filing a complaint, the consumer has not reached an agreement with the trader. Therefore, in the first instance, contact us directly.